Customer Lifecycle Management
We are at the forefront of innovations in customer engagement, management and communication. We help organisations, understand, measure and implement essential capabilities for engaging with their customers. We help our clients influence customer behaviours, improve customer allegiance, and optimise lifecycles and engagement practices.
The hype that initially surround CRM, was quickly diluted by a catalogue of organisations who made significant investments in technology without realising any of the expected benefits. Whilst many organisations recognise the benefits of a more customer centric approach, they have often failed to be able to make the necessary changes in strategy, capability and execution to compliment the IT enablers they had invested in. Increasingly organisations are now trying to address the fundamental way that they understand, manage and engage with their customers.
Organisations are having to look at transforming their capabilities to adapt to the increasing complexities of choice for customers, multiple channels of communication and changing customer expectations and requirements. At the same time technical advances have enabled organisations to look at improved methods and mechanisms for handling customers, increasing efficiencies and reducing cost.
Traditional approaches are no longer relevant in many aspects of modern customer engagement and management. In addition the fragmented approaches of the past in managing customer data and systems , have left many organisations with significant challenges in optimising their capabilities in an appropriate way for the future.
At Quarter4 our customer innovation practice is at the forefront of transforming the capabilities of organisations to deliver strategies, tools, systems, methods and services for future success. We help organisations manage complexity, understand the intangible aspects of customer insight, build appropriate platforms and master data systems for decision making, and deliver solutions appropriate to each companies individual needs.
We provide consulting expertise, tools, solutions and services to work with our clients in the most appropriate way to deliver the results they need.
- Online Business Models
- Revenue growth and Online marketing
- Customer Lifecycle Management
- International ecommerce
- Customer experience and Customer voyage modelling
- Customer engagement transformation
- Customer lifecycle management
- Customer communication management
- High Value customer management
- 360 degree view of the customer
- Customer orientated architecture
- CRM transformation
- Customer data quality and Master data management
- Integrating multiple customer databases