A successful Online business requires more than a web site, it needs technology to be seamlessly integrated with business operations, and supply chain fulfilment/delivery services. We provide complete end to end Online business models for organisations enabling them to break into new markets and geographies, establish new revenue streams and forge improved and direct links with customers and consumers. Our solutions provide a low risk approach for organisations to establish and grow an online presence.
Most companies would welcome the opportunity to establish markets overseas, and Quarter4's online solutions enable organisations to do this in a low risk and straightforward manner. Our International eCommerce solutions provide everything an organisation requires for trading internationally, and we provide a complete business model and services to cover local currecy, language and Tax reconcilliation as well as a full serviced model for managing inventory and deliveries overseas.
We provide research, analysis, design and implementation services to drive and support improved capabilities and approaches to improving customer strategy, engagement, communication and management.
In todays marketplace customers are more knowledgeable, have more options and more choice. Our Customer Lifecycle Management solutions enable companies to influence the relationship and communications with new and existing customers to forge greater Lifetime value, Lifespans and increased revenues from the way they approach and communicate with customers.
Multi channel customer communications
The development of web, email and SMS communications pose challenges and opportunities for organisation when connecting with their customers. Increasingly customers and organisations are moving away from printed communication. As Web2.0 developments evolve and organisations look to more interactive and self service approaches to customer communication , we provide a vendor independent approach to the design, selection and implementation of multi channel communication solutions.
Organisations now need to engage and communicate with customers across multiple contact channels. We provide expertise to design and deliver solutions that enable organisations to enhance working practices, and provide improved customer voyage and customer experience capability.
Channel Marketing Innovation
Our range of services provide continued support to help organisations grow their channels and businesses. We design and implement strategies, campaigns and programmes to drive channel growth.
An online business needs to adopt the right strategy, approach and activities to achieve success, grow revenues, and acquire more customers. Our solutions and experts specialise in helping organisations achieve more online provide a range of measurable services that really impact online business growth.
The Customer experience
and Customer voyage
A further innovation from Quarter4 is a new tool for modelling customer experience and the customer voyage.
Often organisations find it difficult to make customer experience tangible, or apply meaningful measurement to it. In addition they often overlook how the experience of the customer changes as they move through the various communication mediums, interact with an organisation and complete their voyage.
Quarter4 have developed a customer orientated architecture tool that enables an organisation to model and fully understand the aspects of customer experience and customer voyage, and the associations and dependencies of the two. It provides analysis, measurement and scenario planning thereby enabling an organisation to plan their customer approach BEFORE they build or invest in a solution.
Why not contact us for an initial discussion.